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Pension Bergland
0279-88-3953
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Q&A

- FAQ -

【Information】

When you go on a trip that requires an overnight stay, you tend to be concerned about your accommodation.
At Kusatsu Onsen Pension Bergland, we hope to be able to resolve such concerns and worries of our guests before their stay.
We have compiled some of the most frequently asked questions and inquiries from our customers.
If you have any other questions, please feel free to contact us by phone or email.

Q&A

  • 【Hotel / Guest rooms】

    Air conditioning

    The rooms are equipped with heating but no air conditioning.In summer, opening the windows will let in a cool breeze.It can get a little col…Continue reading
  • 【Access / Parking】

    Parking

    There is a garage that can accommodate 8 cars.
    Generally, parking is available for all customers.
    We can also store your car before check-in…Continue reading
  • 【Hotel facilities / Equipment】

    About the facilities in this facility

    Please note that there is no refrigerator in the room.There is a shared refrigerator in the dining area. Please state your room number when …Continue reading
  • 【Hotel facilities / Equipment】

    Smoking

    Smoking is prohibited throughout this facility.
    The smoking area is in the garden, so we apologize for any inconvenience this may cause to s…Continue reading
  • 【Hotel facilities / Equipment】

    barrier-free

    We are very sorry, but this facility does not support this.
    The entrance is at the top of a flight of stairs, and the rooms are also up anot…Continue reading
  • 【Meals / Restaurants / Bars】

    About bringing in

    Please refrain from bringing food or drinks into the dining area.
    You may bring your own baby food.We can also warm it up for you, so please…Continue reading
  • 【Access / Parking】

    About pick-up and drop-off

    If you call us at Kusatsu Onsen Bus Terminal, we will come to pick you up.(After 15:00)
    We will send it to you when it is ready for you to r…Continue reading
  • 【Hotel / Guest rooms】

    amenities

    Yukata (for adults), bath towels, towels, and toothbrushes are provided in the room.
    The bathroom is equipped with rinse-in shampoo, body so…Continue reading
  • 【Hotel / Guest rooms】

    Check-in and check-out

    Check-in is from 15:00 and check-out is until 10:00.
    Early check-in and late check-out will incur an additional fee.
    (1 hour ¥2,200)
  • 【Hotel facilities / Equipment】

    About rental

    We rent clothing and ski sets for children.
    Since it is an older model, the clothing is 1,100 yen (tax included) and the ski set is 1,100 ye…Continue reading
  • 【Hotel / Guest rooms】

    Payment

    Payment is made in full at check-out.In addition to cash, we also accept various credit cards and QR code payments.
    Even if you pay in advan…Continue reading
  • 【Meals / Restaurants / Bars】

    Allergies

    If you have any food allergies, please let us know in advance and we will do our best to accommodate.
    Please understand that in cases where …Continue reading
  • 【Meals / Restaurants / Bars】

    Meal times

    Dinner is served at 18:00 and hot breakfast is served at 8:00.
    Please contact us if you would like to change your arrival and departure time…Continue reading
  • 【Bathing / Baths】

    About the bath

    Both the indoor bath and the open-air bath (located next to each other) are filled with hot spring water (Bandai Mine).
    Bathing is available…Continue reading

Reservations and Inquiries

Please contact us if you have any questions.

0279-88-3953

info@bergland.jp